ORDERING:
Phone orders are accepted Monday-Friday 10am-5pm EST. You may contact us toll free at 888.222.6850. We spend the majority of the business day crafting orders in our sewing studio and may miss your call, please leave a detailed message and we will promptly return your call.
Accepted methods of payment are Visa, MasterCard, American Express & Discover.
Credit card billing address and card security code MUST be a match for transaction to be approved.
For your convenience, we also accept PayPal:
RETURN/EXCHANGE POLICY :
To view our return & exchange policies, please click on link below:
Return & Exchange Policies
By placing an order at Felinefido.com you acknowledge your acceptance of our company return policy.
USING A COUPON OR PROMOTION CODE:
If you would like to use a coupon or promo code on your order, please enter the code in the promo box during checkout. Coupons must be used prior to their expiration date and within a single transaction, multiple offers can not be combined. One promo/coupon code may be used per order. We reserve the right to cancel a promotional offer at any time.
WHEN WILL MY ORDER SHIP?
We do NOT warehouse our products. Each of our collars, leads and harnesses are HANDcrafted to order. Please allow 5 business days for your order to be crafted. Once your products have been crafted and packaged for shipment you will receive an email containing your package shipment information.
S&H:
Shipping and handling is calculated during check out based on weight & shipping destination. Domestic orders are shipped USPS First Class Mail with delivery confirmation; in some cases we may choose to ship via FedEX Ground. S&H charges are not refundable.
Please verify shipping address and be sure the shipping location is a secure environment for personal packages to be delivered. Once delivery has been confirmed by the courier, we can not accept responsibility for lost/missing packages.
INTERNATIONAL ORDERS:
All orders shipped outside of the continental USA will be sent via USPS First Class Airmail. International customers assume all risks involved with ordering, including any customs fees/taxes and possibility of delay or lost/missing packages traveling overseas. We can not be responsible for package whereabouts once they have been shipped internationally. Postal receipts and/or Customs Declaration Forms will be retained and serve as proof of shipment.
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Product Information
SIZING:
All of our products are sized in inches. There is no sizing standard throughout the pet industry, all manufacturers vary in their sizing. It is imperative that you measure your pet carefully & order accordingly for each product. We are unable to guess your pet's size based on breed/weight. If you need guidance or have questions as to how to properly measure your pet, feel free to contact us prior to ordering.
COLLAR BUCKLES:
All of our collars come standard with nylon quick release buckles (black plastic buckles) designed specifially for use on pet collars. Cat collars come with safety break-away buckles that are designed to break open under pressure, therefore they should never be used with a leash or tie out, as they will break open.
**Optional hardware upgrades** We offer the option to upgrade to a sturdy metal buckle on any 3/4" or 1" dog collar. Metal buckles offer extra style and strength and the ability to personalize your collar. Please keep in mind metal buckles weigh approximately 2 ounces and may be too heavy for very small dogs or toy/mini breeds. If you choose to have your dog's collar personalized by adding a metal buckle with engraving, the product will not be eligible for return..
CRAFTSMANSHIP & HARDWARE:
We love our pets more than anything in this world and would not offer products we didn't feel are of the highest quality. To be sure of this we craft all of our collars, leads and harnesses using commercial grade nylon webbing (stronger than polypro or cotton webbing), steel welded d-rings, cast metal slides, nickel plated snaphooks, nylon side release buckles designed specifically for dog collars and the option to upgrade to a metal side release buckles on all medium & large dog collars. We craft our products using commercial and/or industrial sewing machines with strong bonded threads.
CARING FOR YOUR FELINE FIDO PRODUCT:
Designer collars, harnesses and leashes are fun and fashionable. While designer pet products are also functional, you may wish to swap out collars before spending an afternoon with Fido at the dog park. Pink polka dots and mud wrestling do not go hand and hand. Even with regular use your pets designer duds may get a bit dirty. Most Feline Fido products can be handwashed with a mild detergent. Do not tumble dry, simply lay flat to dry. Be sure to check all collars, harnesses, leashes and other pet wear on a regular basis.
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PET SAFETY:
Pet safety is always on our mind. All pet products will wear with use and must be checked frequently for signs of wear. Please be responsible and inspect your pet's collar, harness and leash regularly. Adjust collars to fit properly and safely for your pet. Be sure to take great care to note if seams, stitching or hardware are showing any signs of wear; use of such items should be immediately discontinued.
We take great care to make the best products possible. However, it is the consumers responsibility to determine if a Feline Fido product is suitable for their individual pet. We do not ever recommend our products be used with a "tie out", nor do we recommend that any pet be left outside on a tie-out or leash of any kind, without supervision.
DISCLAIMER: It is the consumers responsibility to ensure that any Feline Fido item is suitable for their individual pet/situation and assumes all responsibility and liability by purchasing these products.. Pet items will wear differently for each individual animal. Inspect collars and other items regularly to ensure seams are stitched tightly and buckles, webbing, etc. are suitable for continued use.
Never leave a collar on any crated or caged animal. Our cat collars are crafted with safety break-away buckles, which means that the manufacturer designs the buckles to pull apart under pressure; therefore they are not to be used with a leash.
If you have a question not on this list, please contact us before ordering.
